You will be redirected in
40
 seconds
 
StudentDC.com © 2014 | 5150 Palm Valley Rd. Suite 103 | Ponte Vedra Beach, FL 32082 | P:800.533.4263 F:904.285.9944
 
studentdc logo
June 25, 2008
Article Tools

Mastering the fundamentals of patient communication
By J. Alan Lovejoy, DC, LCP

A frequent question from students attending seminars and meetings is, "What can I do now to prepare myself to become the successful chiropractor I want to become?" The first step to developing these abilities is to try and practice a fundamental set of skills. Some of these skills such as patient examination and adjusting skills we are required to learn and practice. However, we sometimes get so busy we forget doctor/patient communication skills. It isn’t what you say; it’s how you say it or how what you say is perceived.

One example of how doctors and patients may communicate is through a report of findings. Just like adjusting or doing a patient examination, communicating the results of an evaluation is a fundamental skill. You might ask, "How do I develop the skill set I need to do communicate after an evaluation?" The answer is to practice. Pair up in groups or with a friend and role play. This will build your confidence and help you find a format that fits you. Before we begin will you agree to practice? Yes! Great! Let’s start.

Proficiency in presenting the results of an evaluation is important. This proficiency will help build a good doctor/patient relationship, establish you as the expert and show the patient that you care. A patient doesn’t care how much you know until they know how much you care.

There are basic 4 questions, post-evaluation, which need to be answered:

Related Articles

  1. The business of business cards 
  2. Schedule your first year marketing events 
  3. Great practice promotion: give it away 
  4. Schedule your first year marketing events 
  5. Learning to read 
  6. Should you blog? 
  7. The best kept secret in chiropractic marketing 
  8. Should you have a practice blog 
  9. Marketing made simple: let the 4 P’s drive your program 
  10. Mastering the fundamentals of patient communication 
1. What is wrong with me?
2. Can you help me?
3. How long will it take?
4. How much is it going to cost?

Regardless of the system you choose - a patient take-home folder system or a basic pre-planned outline - make sure you address those 4 basic questions.

There are a few things to consider in preparing the results for your patient:
1. Try to limit yourself to a 10-15 minute timeframe.
2. Keep it simple and to the point.
3. Use an outline or a system which will keep you focused.
4. Use terms a patient will understand.
5. Do not be overly technical.
6. Be sure the patient knows what to expect from you.
7. Be sure the patient understands what you expect from them.
8. Allow the session to be an enjoyable experience for you and the patient.

Fitting these elements together is the key and finding this fit is the fun part. Role play until you find what works for you. Practice with friends who are not in chiropractic school. Practice with your new student-patients. When you go home for break, practice with your parents or siblings. With so many scripts available to use and practice, your college library is a good resource to find information which will help guide you through the procedure. Try different types and see what works for you. Have your peers critique you. The idea is to practice to become proficient. When you are in the outpatient clinic, you should have a good grasp on presenting a report of findings and with just a little refinement, an easy transition to your practice after graduation. This is part of mastering the fundamentals. Stay focused, and practice, practice, practice!

J. Alan Lovejoy, DC, LCP was in private practice for 24 years and in Chiropractic education for 14 years. He has presented seminars to student groups, and frequently guest lectures. Dr. Lovejoy served as a liaison for Foot Levelers and received the Foot Levelers Clinician Award.

Find us on facebookFind us on Twitter
StudentDC Expert Insights
25
Dr. Drew Stevens

Is There a Chiropractic Profession Crash?

10/28/2014
The world appears in a big panic. Everything from Ebola to taxes, to the fodder in Washington... Read More
Be the first to comment on this entry
58
Josh Wagner

The 3 Year Care Plan That's Working

10/27/2014
... Read More
Be the first to comment on this entry
47
Anthony Lombardi, DC

VLOG: Patient Centered Ways To Generate More Revenue

10/19/2014
http://www.youtube.com/watch?v=I0W81smBv-w... Read More
Be the first to comment on this entry
21
Mark Sanna, DC

HCR Update from Mark Sanna: Yoga Pose for Scoliosis

10/14/2014
HCR Update from Mark Sanna A single yoga pose each day may improve spine curvature for scoliosis patients. ... Read More
Be the first to comment on this entry
34
Perry Chinn

A Healthy Heart for Christmas...

10/23/2013
The song goes "...all I want for Christmas is my two front teeth..." Well, I have my teeth...now for the... Read More
Be the first to comment on this entry
37
Shawne Duperon

Focus

10/23/2013
What you focus on expands. Period. Still mad at traditional doctors for all they do WRONG? Consider this perception... Read More
comments(2)
52
Dr. Brian McAulay

Thank You

10/08/2013
I'd like to extend a heartfelt "Thank you!" for making the first ever Parker Serves a fulfilling success. I'm... Read More
Be the first to comment on this entry
42
Alex Niswander

Practice 4 Sale! How to put a real value on a practice (Tips for the seller and buyer)

10/09/2012
You are thinking of selling your practice and retiring. Or maybe you want to move to your dream location... Read More
Be the first to comment on this entry
35
Julie Weaver

Three Steps to Effective Meetings

10/25/2011
Do you find yourself frustrated and confused after a Team meeting? There are 3 steps to hosting effective and... Read More
Be the first to comment on this entry
36
Dr Joe DiDuro

Even a Low Level of Physical Activity Helps Cut Mortality Risk in Metabolic Syndrome

10/24/2011
http://www.diabetesincontrol.com/index.php?option=com_content&view=article&id=11642&catid=1&Itemid=17 For individuals with metabolic syndrome, physical activity is associated with a reduced risk of mortality from all causes and... Read More
Be the first to comment on this entry
29
Daniel Sosnoski

October is National Chiropractic Health Month

10/05/2011
It's always important to educate your patients and the public about the many benefits of chiropractic care. This month... Read More
comments(154)
39
Jamie Phillips, DC

Who is Getting all the New Patients?

9/14/2011
[jwplayer file="http://www.youtube.com/watch?v=lnoChAY5Ws8" image="http://chiroeco.com/chiro-blog/net-profits/files/2011/05/2011-05-10_1130.png" ] We love comments and questions so feel... Read More
comments(3)
33
Daron Stegall

A Forgotten Page on Your Chiropractic Website?

9/01/2011
 About pages are virtually everywhere on the web. You see... Read More
comments(5)
28
Rodger Murphree D.C., C.N.S

New Study Shows That Cholesterol Drugs Cause Muscle Pain and Weakness in 91% of Those Taking a Statin Drug

10/26/2010
“Three hundred sixty-four male and female adult patients completed the MAE survey between January 2002 and June 2008. Six... Read More
comments(1)
16
Kelly Robbins

How to Attract New Chiropractic Patients with Facebook and LinkedIn

9/09/2010
Facebook and LinkedIn are two of the most popular social media sites today and can be very effective for... Read More
Be the first to comment on this entry
5
Dr. Perry

Embrace Criticism

10/28/2009
Are you serious Dr. Perry? Yep! Thats right. Feedback is the breakfast of champions. Ask your... Read More
Be the first to comment on this entry
11
Gerry Clum

Solving the problem...Healthcare reform

10/20/2009
Remember the movie Disclosure? It starred Michael Douglas and Demi Moore and was based on a Michael Crichton effort.... Read More
Be the first to comment on this entry
10
Dr. Paul Varnas

Scientists & Bumble Bee Watchers

10/20/2009
In sixth grade science class we were told that it was impossible for a bumble bee to fly, according... Read More
Be the first to comment on this entry
8
Dr. Jasper Sidhu

Vibration Rehab: Time efficiency in your practice

10/03/2009
One of the most popular questions I get asked regarding vibration exercise is "why should I incorporate vibration into... Read More
comments(2)
14
Dr. A. W. Martin

Don't touch them with hundred foot pole

10/17/2008
A new study saying that taking non-steroidal anti-Inflammatories (NSAIDs) may reduce your risk of getting breast cancer. What the... Read More
Be the first to comment on this entry
7
Kathy Mills Chang

Reaping What You Sow

10/15/2008
At the end of the day, when you are finally able to sit down, do you take the time... Read More
comments(2)
2
Jean Murray

Become a "temp" chiropractor, and see the world

10/13/2008
Remember that old phrase, "Join the Navy, see the World" ?  Well, you can do that in chiropractic, too. ... Read More
comments(2)
Featured Videos

Buyer Beware
2/8/2012
Who should you trust? Do your research on seller history and testimonials!


Chiropractic marketing success
2/8/2012
Dr. Drew Stevens discuss chiropractic marketing success.


Building a brand
2/8/2012
The importance of having a personal brand


Additional Videos
Recent Job Openings
Beautiful Westchester County
Elmsford, NY10/29/2014

Elmsford Chiropractic, the office of Dr. Brett Axelrod, a chiropractic coach and co-founder of The Markson Connection, is seeking an enthusiastic, high energy, subluxation-based chiropractor. Needs to be honest, sincere and able to speak ... More

Beautiful Westchester County
Elmsford, NY10/29/2014

Elmsford Chiropractic, the office of Dr. Brett Axelrod, a chiropractic coach and co-founder of The Markson Connection, is seeking an enthusiastic, high energy, subluxation-based chiropractor. Needs to be honest, sincere and able to speak ... More

Massage Therapist
Grand Island, NY10/29/2014

Now hiring; email: GrandIslandChiropractic@gmail.com ... More