You will be redirected in
40
 seconds
 
StudentDC.com © 2015 | 5150 Palm Valley Rd. Suite 103 | Ponte Vedra Beach, FL 32082 | P:800.533.4263 F:904.285.9944
 
studentdc logo
June 25, 2008
Article Tools

Mastering the fundamentals of patient communication
By J. Alan Lovejoy, DC, LCP

A frequent question from students attending seminars and meetings is, "What can I do now to prepare myself to become the successful chiropractor I want to become?" The first step to developing these abilities is to try and practice a fundamental set of skills. Some of these skills such as patient examination and adjusting skills we are required to learn and practice. However, we sometimes get so busy we forget doctor/patient communication skills. It isn’t what you say; it’s how you say it or how what you say is perceived.

One example of how doctors and patients may communicate is through a report of findings. Just like adjusting or doing a patient examination, communicating the results of an evaluation is a fundamental skill. You might ask, "How do I develop the skill set I need to do communicate after an evaluation?" The answer is to practice. Pair up in groups or with a friend and role play. This will build your confidence and help you find a format that fits you. Before we begin will you agree to practice? Yes! Great! Let’s start.

Proficiency in presenting the results of an evaluation is important. This proficiency will help build a good doctor/patient relationship, establish you as the expert and show the patient that you care. A patient doesn’t care how much you know until they know how much you care.

There are basic 4 questions, post-evaluation, which need to be answered:

Related Articles

  1. The business of business cards 
  2. Schedule your first year marketing events 
  3. Great practice promotion: give it away 
  4. Schedule your first year marketing events 
  5. Learning to read 
  6. Should you blog? 
  7. The best kept secret in chiropractic marketing 
  8. Should you have a practice blog 
  9. Marketing made simple: let the 4 P’s drive your program 
  10. Mastering the fundamentals of patient communication 
1. What is wrong with me?
2. Can you help me?
3. How long will it take?
4. How much is it going to cost?

Regardless of the system you choose - a patient take-home folder system or a basic pre-planned outline - make sure you address those 4 basic questions.

There are a few things to consider in preparing the results for your patient:
1. Try to limit yourself to a 10-15 minute timeframe.
2. Keep it simple and to the point.
3. Use an outline or a system which will keep you focused.
4. Use terms a patient will understand.
5. Do not be overly technical.
6. Be sure the patient knows what to expect from you.
7. Be sure the patient understands what you expect from them.
8. Allow the session to be an enjoyable experience for you and the patient.

Fitting these elements together is the key and finding this fit is the fun part. Role play until you find what works for you. Practice with friends who are not in chiropractic school. Practice with your new student-patients. When you go home for break, practice with your parents or siblings. With so many scripts available to use and practice, your college library is a good resource to find information which will help guide you through the procedure. Try different types and see what works for you. Have your peers critique you. The idea is to practice to become proficient. When you are in the outpatient clinic, you should have a good grasp on presenting a report of findings and with just a little refinement, an easy transition to your practice after graduation. This is part of mastering the fundamentals. Stay focused, and practice, practice, practice!

J. Alan Lovejoy, DC, LCP was in private practice for 24 years and in Chiropractic education for 14 years. He has presented seminars to student groups, and frequently guest lectures. Dr. Lovejoy served as a liaison for Foot Levelers and received the Foot Levelers Clinician Award.

Find us on facebookFind us on Twitter
StudentDC Expert Insights
34
Perry Chinn

Chiropractic Gets Results

1/18/2015
(The following as submitted to the Plexus, the journal of the Washington State Chiropractic Association) The above title may appear so... Read More
Be the first to comment on this entry
16
Kelly Robbins

When One Door Closes Another One Opens -- But the Hallway Sure Sucks!

1/16/2015
When One Door Closes Another One Opens -- But the Hallway Sure Sucks!   As December moves along into January... Read More
Be the first to comment on this entry
47
Anthony Lombardi, DC

Influencing Other Professions: Jason Lomond OT interviews Anthony Lombardi DC

1/11/2015
  Guest: Written by Jason Lomond, OT: Over my career Ive made it a habit of learning from others, particularly those... Read More
Be the first to comment on this entry
58
Josh Wagner

How Referrals Really Work

1/05/2015
... Read More
Be the first to comment on this entry
21
Mark Sanna, DC

HCR Update from Mark Sanna:

1/31/2014
The N.F.L. said that the number of concussions in the league had declined 13% this season thanks to improved... Read More
Be the first to comment on this entry
29
Daniel Sosnoski

Live at Parker Las Vegas 2014

1/11/2014
We're here at the Parker Seminars conference in Las Vegas. The Chiro Eco staff are meeting old friends and... Read More
Be the first to comment on this entry
37
Shawne Duperon

Twitter - Hashtag Tips to Help Get Re-Tweeted

1/07/2014
Increase your Twitter Engagement. Tips that really work...   http://youtu.be/XcJ3DzFLQK0  ... Read More
Be the first to comment on this entry
46
Zach Zavoral

Twitter for Chiropractors

1/22/2013
How many people have suggested you start a Twitter page for your chiropractic office? Do you get a daily... Read More
Be the first to comment on this entry
25
Dr. Drew Stevens

Chiropractic Marketing Coaches

1/31/2012
The age of the Internet has allowed many to make claims about who they are and they work they... Read More
Be the first to comment on this entry
35
Julie Weaver

When Your Patients Stare at You...

1/31/2012
This has happened to all of us - at one time or another... You thought you communicated a clear... Read More
Be the first to comment on this entry
39
Jamie Phillips, DC

Chiropractic Marketing Tip #6: Don't Fight a Bad Rewiew

1/21/2012
Today we have a great chiropractic marketing tip. Don't waste your time defending your clinic when you receive... Read More
comments(2)
36
Dr Joe DiDuro

Almonds Can Improve Diabetes Control

1/10/2012
http://www.diabetesincontrol.com/articles/diabetes-news/11547-almonds-can-improve-diabetes-control Two new studies into the potential health benefits of eating almonds have supported evidence that they can help people... Read More
Be the first to comment on this entry
22
Richard Barwell, DC

Barwell responses to Dr D'Ambrosio,

1/25/2011
Hi Dr. D'Ambrosio, I loved your response, especially the fact that you consider yourself to be a Principled Chiropractor, as... Read More
Be the first to comment on this entry
5
Dr. Perry

Core Stability and Strength

1/26/2010
Here is a posting from my good friend Joe Heiler, PT. A brilliant clinician. Enjoy. Core... Read More
comments(3)
20
Lisa Roberts

Nutrition and Chiropractic Care

1/08/2010
Today, more than ever, there is increased awareness regarding proper nutrition. As a chiropractor, interested in improving the overall... Read More
Be the first to comment on this entry
2
Jean Murray

Who Pays the Taxes for an Independent Contractor?

1/09/2009
I've talked before on this blog about the issue of independent contractor vs. employee, and the problem of calling... Read More
comments(1)
4
Kevin Wong

Electives Really Aren't!

1/27/2008
Are you a little confused by the title of this blog post?  Let me explain.  It is my undying quest... Read More
comments(10)
Featured Videos

Buyer Beware
2/8/2012
Who should you trust? Do your research on seller history and testimonials!


Chiropractic marketing success
2/8/2012
Dr. Drew Stevens discuss chiropractic marketing success.


Building a brand
2/8/2012
The importance of having a personal brand


Additional Videos
Recent Job Openings
Associate Doctor
Chalmette, LA1/20/2015

Associate Doctor ... More

Dean of Clinics
Pasadena, TX1/09/2015

Founded in 1908, Texas Chiropractic College is the fourth oldest chiropractic college in the nation and recognized ... More

Associate
Jacksonville, FL1/07/2015

Interested in creating your vision of a practice within our locations? You will learn from a DC who has built thriving practices, yet you’ll have the freedom to implement processes ... More