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You’ve probably heard the old saying,
“Build a better mousetrap and the whole world will beat a
path to your door.”
This saying is not really accurate. You
could build the world’s greatest mousetrap and if no one knows
about it, no one will come to your door to buy. To get it
known is the job of promotion.
Promotion is the encouragement of the progress,
growth, and acceptance of something (such as your chiropractic practice).
Promotion is important in establishing your image in the community
and in creating an awareness of your special features and benefits
(your USP).
Promotion activities can be categorized
into four areas: publicity, advertising, promotion items, and personal
selling.
1. Publicity. Otherwise known
as PR or public relations, publicity is free media promotion (radio,
television, newspapers) that encourages people to come see what
you have to offer.
A good example of publicity is a grand opening
event. Write a press release about your grand opening, send it off
to local newspapers, TV stations and radio stations, and let the
community know you are open for business.
The good thing about publicity is that it’s
free (except for the cost of writing the release and sending it
off). The bad thing is that you have little control over whether
the release gets published. It’s always a good idea to follow
up your press releases with a phone call to everyone, asking if
they would like additional information about your event. Posters
and flyers in local businesses and public places also help publicize
your event.
2. Advertising.. Advertising
is paid promotional activities, delivered to a specific audience
over a specific time.
The possibilities for advertising are unlimited.
Here are just a few: radio, TV, billboards, direct mail, telemarketing,
newspapers (free and specialized newspapers as well as regular community
newspapers), newsletters, e-mail newsletters, coupon packets, Yellow
Pages — the list goes on and on.
When you advertise, you determine the content,
place it where it can attract the attention of the market you want
to see it, and run it over and over. But advertising is very expensive,
and the key is repetition.
You have to run an ad many times to assure
that people will see it, but not so often that it becomes annoying.
Use the information you have gathered about your target market to
figure out what advertising would be best to get their attention.
3. Specialty items. These are
give-a-ways you use to get your practice name into the public arena.
Specialty items are also important in supporting your patients with
referrals.
Like in advertising, the speciality-item
possibilities are unlimited, from refrigerator magnets to pens,
to t-shirts and water bottles, to note pads. Find something that
is of good quality (you don’t want a pen to give out after
only a few writings) and put your practice name and logo on it.
Then give it to all your patients, hand
it out at health fairs and races, give it to everyone at the Rotary
meeting.
Specialty items are an important support
for the rest of your promotion activities.
4. Personal selling. Yes, you
can sell! The most effective way to promote your practice
is to get out and meet people. Walk around the mall and hand out
your business card to all the merchants.
Find opportunities to talk with community
groups. Go door-to-door and ask people if they know about chiropractic
and if the community would welcome a new chiropractor. The more
people you talk to, the more people you will bring into your practice,
and the faster your patient base will grow.
You should have figured out by now that
the possibilities for promotion activities are limited only by your
imagination. Talk to other chiropractors and find out what they
do; check the Resources page
for marketing and promotion activities on Chiropractic
Economics over the past few years. Then create
a promotion plan that is meaningful for you, that you are comfortable
with, and that you feel excited about.
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