When you first walk into the reception
area, what’s your immediate reaction — positive
or negative?
What color are the walls?
What color are the floors? What floor
coverings have been used?
What is the smell of the reception area?
Is music playing? If so, what kind?
How large is the reception area?
Does the reception area have a children’s
play space? If so, what’s in it — books, toys, chairs,
table? How is set off from the rest of the reception area?
What is on the walls of the reception
area — chiropractic posters, art prints, photos, nothing?
How many patient chairs are there? What
do they look like? Are they comfortable?
What kind of magazines are in the reception
area? Are they relatively new or old and worn?
Are chiropractic brochures or practice
advertisements available?
What other attractive (or unattractive
features) do you see in the reception area?
Does the reception area have a bulletin
board? If so, what’s on it? Are the postings recent or
old?
PATIENT ROOMS
What do you first notice when you walk into a patient room
(exam room, adjusting room, x-ray room, rehabilitation area,
other)?
What color are the walls? Floors?
What is the smell of the patient rooms?
Is music playing? If so, what kind? Is it distracting?
What is on the walls in the patient rooms?
What kind of floor coverings are used in patient rooms?
What is the appearance of the tables (new? worn?)
Do the patient rooms reflect a professional health care office?
