Billing and Collections processes

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Billing and Collections processes

(Obtain copies of documents, if you can)
	Does the practice use superbills? Are these presented to every patient at the end of every visit?
	Does each new patient sign a financial responsibility statement?
	Are patients reminded of amounts owed after each visit?
	What happens if a patient does not pay after several visits?
	How often is an accounts receivable aging report run?
	What happens when an account is 30 days late (what communication?)
	How is a balance due of over 60 days communicated to a patient (phone, letter, both)?
	When is the decision made to send an uncollectible account outside the practice?
	What external collection agencies are used?
	Are claims against patients ever taken to small claims court?
	Printer-friendly version (requires Adobe Acrobat Reader).

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